Forums | E-Learning Practitioners

29 March 2019, 12:11

Dear colleagues,

We apologise for the QMplus issues we have been experiencing over the last few weeks. We understand that this has been inconvenient and we are aware of the impact that this has, especially for some schools who have had assessments in QMplus.

This is not an acceptable service for our online learning environment and we have been working continuously with IT technicians and our external service providers to resolve this as a priority. It has not been a straightforward process as there isn’t a single root cause identified and a number of changes have been made over the past few weeks, each of which has provided some improvement.

What’s happening?

On Tuesday, 26th March, we increased the processing power on our servers to improve QMplus performance. The environment has remained stable since this increase and we are continuing to closely monitor the system as we investigate other optimisation activities.

Next week Tuesday, 2nd April, we will be installing an updated Turnitin plugin which is expected to address the majority of recent issues caused by Turnitin outages. We have also updated the error message that students receive when their submission fails, to a more helpful one.

IMPORTANT: If you have any major or time sensitive assessments taking place in QMplus please contact the E-Learning Unit by emailing elearning@qmul.ac.uk with the details, including scheduled due dates, or the time of the QMplus assessment.

For more details and up to date information, please visit this webpage - https://elearning.qmul.ac.uk/announcements/qmplus-updates-recent-performance-and-turnitin-issues/

Please pass this information on, as appropriate, to your colleagues and students.

Alysa Bramble, on behalf of the E-Learning Unit and IT Services teams